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Get An Edge From A Leader

By Michelle Laxa | February 4, 2015 | 0

Tony Hseih, Zappos Founder and author of Delivering Happiness​

https://www.youtube.com/watch?v=-4D3RplqmyU

Posted in Culture, Customer Service

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“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; . . . who at the best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly.”

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